Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains ...

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers ...

The crypto exchanges’ facial recognition tests require brief proof that the person is present in front of the camera. The ...

Investigation of the use-after-free vulnerability is ongoing, but organizations and individual users can update the Firefox ...

Japan and South Korea investigate foreign AI dominance, reflecting APAC's growing concerns about competition in AI markets ...

The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach ...

You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few ...

The 2024 Cybersecurity Attitudes and Behaviours Report has revealed errant cybersecurity behaviours in Australia, including ...

From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors. AMD announced the upcoming release of its most ...

Discover the best free marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel.