Poor customer satisfaction isn’t a problem that can be handled by customer experience or customer service departments alone.

The judgment affects how firms build a competitive advantage for software-based features, ones ultimately used to bolster ...

With this acquisition, HubSpot expands commerce capabilities for subscription billing and quote-to-cash automation to help customers close deals faster CAMBRIDGE, Mass.--(BUSINESS WIRE)--HubSpot, Inc.

AI revolution in SEO. AI is transforming SEO tasks by streamlining keyword research, content generation, and competitor ...

Healthier social media environment. Meta's decision to de-emphasize politics aims to create a more constructive and less ...

Personalized customer experience drives loyalty and growth. Integrating AI and data empowers brands to create seamless ...

Creating a customer-centric culture hinges on empowering employees, fostering open communication and investing in their ...

CMS challenges stem from evolving user needs and outdated systems, requiring a holistic approach to create effective content ...

FlexFactor, a cutting-edge provider of decline recovery solutions for eCommerce brands, announced the completion of its $16.8 Series A funding round. The round was led by Bessemer Venture Partners, ...

Stands alone at the forefront of digital experience transformation and innovation SAN FRANCISCO, Oct. 10, 2024 /PRNewswire/ -- Sitecore®, a global leader in digital experience software, today ...

The Customer Effort Score (CES) has never been more important, as it indicates how easy (or difficult) it is for a customer ...

Generative AI in B2B marketing reshapes buying journeys, driving efficiency and creating a future where bots and humans both ...