The 2024 Cybersecurity Attitudes and Behaviours Report has revealed errant cybersecurity behaviours in Australia, including ...

You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few ...

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small ...

The crypto exchanges’ facial recognition tests require brief proof that the person is present in front of the camera. The ...

Investigation of the use-after-free vulnerability is ongoing, but organizations and individual users can update the Firefox ...

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers ...

Japan and South Korea investigate foreign AI dominance, reflecting APAC's growing concerns about competition in AI markets ...

The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach ...

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Discover the best free marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel.